$‍34.95

Ever felt stuck?  In a quagmire?  Knee deep in the swamp, so to speak?  This is a simple and easy to understand guide to conflict in the workplace.  Written in everyday conversational language it distills complex parts of human nature, emotion and behaviour at work and basically explores why we do the bad things we do, why it effects us the way it does, and why it continues to happen the way it does.  Even if at other times we seem to be normal and pleasant people.  This is an essential read for managers and business owners wanting a simple but effective guide to get them through a challenging team, motivate or shift a difficult individual, or improve their own skills in addressing conflict and communication issues in the workplace.  You will learn about:

1. The principle causes and reasons for conflict
2. Common communication mistakes
3. Systems that minimise workplace conflict
4. Types of difficult people and situations
5. The principles of developing influence over others
6. How to have robust conversations...

...and more.