Local Government
Client Description: Local Government
Service Delivered: Workplace stress advice
Summary of Process: Approached by client to assist the improvement of communications within a critical team, and provide coaching assistance to team manager faced with a need to manage the long term stress of a current team member showing signs of possible personal grievance. Initial meetings established a plan to move forward with consent and full input of all team members aimed at improving interpersonal understanding and relationship management choices. Additional case management advice provided to manager (through telephone and face to face meetings) for the purpose of building an effective relationship with employee complaining of long term stress, so as to take steps to identify causes of stress, gain the employees input, and minimize employer health and safety liability.
Outcome for Client: Better functioning team with less conflict and team manager with improved occupational health management skills. Employee suffering from long term stress left within 3 months without taking a personal grievance.
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